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Connected hospitality

Your hotel systems,
working as one journey.

Otai connects guest communication, stay context, and operational action across the systems and channels your teams already use.

STARTS WITHGuestA question or request
→
CHOOSE A PATH
Guest appWebsite chat
or
WhatsAppTelegramFacebookInstagram
→
STAY DATA FROM PMSElektrawebRMOSSednaVeboni↓
otaiUNDERSTAND · CONNECT · ROUTE
→
BECOMES ASolution
Guest answerStaff taskReservationInsight
Integration directory

Available now and coming next.

Exact capabilities can vary by hotel setup, provider configuration, and the workflows selected during onboarding.

01PMS

Elektraweb

Connect guest lookup, stay context, registration, and supported operational workflows.

Available
02PMS

RMOS

Bring relevant guest and stay information into Otai’s communication workflows.

Available
03PMS

Sedna

Connect hotel and reservation context based on the property’s configured integration scope.

Available
04Messaging

WhatsApp Business

Use approved templates, journey messaging, and optional AI-assisted inbound conversations.

Available
05Messaging

Telegram

Support staff onboarding and operational message routing through Telegram.

Available
06Owned channel

Website Chat

Embed Otai on the hotel website for guest questions, lead capture, and sales handoff.

Available
07PMS

Veboni

Connect guest lookup, stay context, registration, and supported operational workflows.

Coming soon
08Social messaging

Facebook & Instagram

Connect Facebook messaging with Otai’s guest communication and routing experience. Bring Instagram-origin conversations into a connected hotel communication workflow.

Coming soon
How connection works

Context enters once.
Every team benefits.

  1. 01
    Review the environment

    We confirm the property systems, messaging channels, and required guest journey.

  2. 02
    Define the scope

    Available data and supported actions are mapped to the relevant Otai modules.

  3. 03
    Connect and validate

    The integration is configured, secured, and tested with the hotel team.

  4. 04
    Launch with visibility

    Teams work from connected context while Otai keeps activity and status visible.

BUILT FOR REAL OPERATIONS

More than moving data between systems.

Recognize the guest

Use available stay context to make conversations more relevant.

Reduce duplicate work

Keep teams from repeatedly copying information between channels and tools.

Route with context

Give operational teams the details they need when a guest request becomes action.

Keep service visible

Connect communication and status so follow-up is easier to manage.

Let’s review your hotel’s integration setup.

Discuss your integrations