Questions, answered
before the demo.

No. Otai combines AI guest communication with hotel operations. Guest messages can connect to staff tasks, reservations, announcements, surveys, analytics, and supported hotel systems.

Otai supports guest relations, reception, housekeeping, F&B, experience teams, sales, marketing, and hotel management through role-aware workflows and shared operational visibility.

Otai is designed for multilingual guest communication. The exact languages and hotel knowledge available are confirmed during the content and onboarding setup.

Not necessarily. Hotels can use the website chat experience and supported messaging channels. Guest-account or stay-based experiences can also be configured where relevant.

The draft commercial model starts at €1 per room per month for the base platform. Additional modules use either per-room or fixed monthly pricing.

Yes. The platform is structured so a hotel can select the capabilities relevant to its teams and guest journey. Final packaging and scope are confirmed in a tailored quote.

They are not included in the current website estimate. Any one-time onboarding or integration work is confirmed after reviewing the property setup and requirements.

The current integration directory includes Elektraweb, RMOS, and Sedna. The exact data and workflows available can vary by PMS configuration and property setup.

Yes. Otai supports WhatsApp Business and Telegram workflows. Instagram and Facebook messaging integrations are presented as coming soon.

Yes. The website chat widget can be embedded into an existing website and configured with branded prompts, consent-aware flows, lead capture, and a sales inbox.

The setup begins with your hotel information, departments, service workflows, communication channels, and integration requirements. The exact implementation plan is agreed before launch.

Yes. The guest experience is based on structured hotel knowledge, policies, services, and other approved information provided during setup and ongoing content management.

Otai is designed to reduce repetitive communication and improve coordination. Hotel teams remain responsible for judgment, personal service, and the operational actions that shape the stay.